There was a problem with the payment and the order process could not be completed. There can be several reasons for this:
– Your PayPal account is no longer active or has been frozen
– The credit card in your account is no longer valid, has expired or has been blocked by the credit card provider
– Some technical problems occurred when connecting to PayPal
– The PayPal servers cannot be reached for technical reasons
– Your credit card is no longer valid
– Your credit card has expired
– Your credit card has been blocked by your card provider
– We have not yet received payment for your order (we can only send the ordered items after receiving your payment)
– Your payment details were incorrect or you provided incorrect or inaccurate details when making the bank transfer
Unfortunately, we don’t offer the option of paying after delivery. An overview of all available payment methods can be found on this page.
You should have received all data via e-mail in your confirmation of order. In case that did not happen or got lost, find below all the data you will need. If you forgot the exact billing amount or need to know anything else, contact us, we’re glad to help. Please note, that you have to pay an additional banking fee if you send money via bank transfer from abroad.
– IBAN: CH48 0070 0114 8027 0099 5
– SWIFT/BIC-Code: ZKBKCHZZ80A (please write a Zero after the 8)
– Clearing Nr. (BCN)/Sort code: 700
– Recipient: Flint Inh. Michael Krautwasser, Rindermarkt 17, 8001 Zurich (Switzerland)
– Bank: Zürcher Kantonalbank (ZKB), Bahnhofstrasse 9, 8001 Zurich (Switzerland)
In some countries import fees/taxes may apply to your order. They will be charged from your the carrier or local post service. Please note: We are not responsible for any customs and duties charged to a customer.
Yes, if you orderd with “Swiss Post Priority” or “DHL Express” shipping method you can track your order here. Please enter the tracking number you have received in your shipping confirmation E-mail. We always recommend to choose a shipping method with tracking details to make sure that your order will arrive without any problems.
We’re really sorry if you received the wrong item/it wasn’t as described. Please contact us as soon as possible, so we can help you further.
If an item is missing from your parcel, it may be delayed. In this case, it’ll be sent in a separate parcel once we receive further stock from the publisher or distributor. Please check your order confirmation email as delayed items should be marked with an expected delivery date.
If an item is missing from your parcel, please check your delivery note or parcel insert as you should be advised if an item will be sent later. Also, please check if you have received a second tracking number by email, as this shows that a second parcel has been sent out.
If you receive a damaged parcel, please check that all of the items you ordered are inside. If any items are missing or damaged, please contact us as soon as possible so we can help you.
We usually order several different magazines from the same distributor in order to save shipping costs (and thus to keep the prices of the magazines as low as possible). Unfortunately, there may be delays if a single magazine from this order is delivered later from our distributors or publishers.
There may be several reasons why you have not received your order. If we have sent the package to the wrong delivery address even though you specified the correct one during the order process, then we’ll be happy to cover the cost of sending a replacement. If you ordered with Swiss Post Priority shipping or DHL Express you can track your order here.
In the following cases, however, we would have to charge you again in full for sending a replacement (provided that all of the ordered items can still be delivered from stock):
Important note
We always recommend to choose a shipping method with tracking details to make sure that your order will arrive without any problems. If you choosed a shipping option without tracking details we will not
be able to track your order and therefore we cannot give you a refund in case your order got lost.
The fact that the order was not delivered may be due to the following reasons:
– It was deposited with a neighbour
– It was stolen
– Or there is another reason
Each package is shipped with a tracking number unless otherwise stated. If the order has been delivered according to the tracking information, then the package is also considered delivered. In this case, please contact your local postal service.
Yes, we offer free shipping to Switzerland and Liechtenstein for all orders of over CHF 80.
The shipping costs are based on the size, weight and delivery time (economy and priority) of the shipment. We charge the general shipping costs of Swiss Post, plus a little bit extra for packaging. Unfortunately, the cost of shipping an item can be almost as much as the magazine’s value in some cases. “Swiss Post Priority” shipping is faster than the economy option and includes also a tracking number.
Yes, of course. All of our subscriptions are currently available as gift subscriptions. You simply have to provide your own address as the billing address plus the recipient’s address as a separate delivery address. Please also inform us if you would like the recipient to know your name. We’ll make a note of it on a postcard and include it with the delivery. As the ordering party, you’ll receive the invoice by email.
For organisational and shipping-related reasons, we cannot gift wrap the ordered items.
Every order placed and paid before 2 p.m. is sent out on the same working day and arrives on the next day in Switzerland and Liechtenstein when ordered with “ Swiss Post Priority” shipping (except on weekend and national holidays). This of course entails that the requested article is on stock, which is generally the case. If not, we let you know as quickly as possible – estimated shipping date included. For further information please visit our shipping page.
Please contact us if a magazine is in stock and you want it delivered the next day.
Shipping costs depend on the weight of the complete order and destination. The shipping costs will be shown during checkout. We offer free shipping to Switzerland and Liechtenstein with orders of over CHF 80.
Yes, that’s possible. Just make your order and choose “Pickup” from the shipping methods in the checkout. Please note: In the case of pickup orders, which are to be sent by Swiss Post at the request of the customer, a processing fee of CHF 10.00 will be charged in addition to the shipping costs.
Yes, we absolutely do! Customers of LOREM (not Ipsum) have come to be living all over Europe and even in Japan or Australia. So head over to our shop and take a look at our products.
Please find more information about our shipping methods.
